Select section About us Policies Subsidised Training Policies Our policies and procedures are designed to be robust, equitable, and effective, helping us to maintain our high standards. You can access our policies and procedures below. If you have any questions, please contact Student Services. Click on the download links to access copies of our policies & procedures. Access and Equity The Institute is committed to access and equity principles and processes in the delivery of its services. Download Complaints and Appeals We recognise that conflict and complaints can arise from time to time and so there is a fair and equitable process in place. Download Data Policy outlining the RTO responsibilities of VET and Student Data Download Enrolment Policy referring to enrolment processing and entry requirements Download Extensions Policy and Procedure for applying for extensions Download Fee and Refund Policy relating to fees, charges, and refunds of student fees for training products and services Download Leave of Absence Policy on how to suspend or defer your studies. Download Marketing and Advertising Policy describing the marketing process of the Institute. Download Plagiarism Plagiarism is forbidden. Any work containing plagiarised material will be assessed as 'not competent'. Download Prior Learning This document contains the policy and process of RPL and Credit Transfers Download Privacy The Privacy Statement/Policy for the Institute Download Student Obligations Rules and obligations for students of the Institute Download Student Results and Certification Policy outlining the recording of results and the issuing of qualifications and certifications Download Student Progression Procedure on managing student progress in their enrolment. Download Student Support This guideline is in place for students requiring additional support, advice or assistance while learning. Download Student Disciplinary Procedure This procedure is in place to ensure all stakeholders are safe across all operations of The Institute. Download