About Goodstart Early Learning

Goodstart Early Learning is Australia's largest long day care provider, with over 640 centres across the country. Our 13,000 employees care for and education more than 73,000 children from 61,000 families every year. Goodstart is a not-for-profit organisation, with a vision for Australia's children to have the best possible start in life. 

Policies

Our policies and procedures are designed to be robust, equitable, and effective, helping us to maintain our high standards. You can access our policies and procedures below. If you have any questions, please contact Student Services.

Click on the download links to access copies of our policies & procedures.

Access and Equity

The Institute is committed to access and equity principles and processes in the delivery of its services.
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Complaints and Appeals

We recognise that conflict and complaints can arise from time to time and so there is a fair and equitable process in place.
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Data

Policy outlining the RTO responsibilities of VET and Student Data
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Enrolment

Policy referring to enrolment processing and entry requirements
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Extensions

Policy and Procedure for applying for extensions
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Fee and Refund

Policy relating to fees, charges, and refunds of student fees for training products and services
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Leave of Absence

Policy on how to suspend or defer your studies.
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Marketing and Advertising

Policy describing the marketing process of the Institute.
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Plagiarism

Plagiarism is forbidden. Any work containing plagiarised material will be assessed as 'not competent'.
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Prior Learning

This document contains the policy and process of RPL and Credit Transfers
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Privacy

The Privacy Statement/Policy for the Institute
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Student Obligations

Rules and obligations for students of the Institute
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Student Results and Certification

Policy outlining the recording of results and the issuing of qualifications and certifications
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Student Support

This guideline is in place for students requiring additional support, advice or assistance while learning.
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